It was an emergency repair situation. I could not believe how Airclaws went out of its way to take care of the problem and got the system running on time. A textbook case of customer satisfaction. I highly recommend their services should you need one. I know who I would call next time. Thanks Airclaws for your legendary, professional service.
Eddy was polite, courteous, and very knowledgeable about the product. He went above and beyond in making the customers experience a pleasant one. he did his best to explain the details of the problem and exactly what he did. He also gave us the “heads up”, on possible future problems that we would have with our heating system. We appreciate Eddy because he helps us to understand the process So we won’t be spending unnecessary money in the future. Thanks Eddy!
Great job! Very friendly! Always Leary about whether we are going to be nickel and dimed and I thought the cost was fair and was exceptional working great!! A+++
I especially appreciated the explanations that the technician took the time to share so I could understand better what he was doing and finding. Update 5-23: I was very impressed and appreciative of Eddie's work when he came out today to evaluate our Bryant variable power heat pump after a tree had hit it. He was very careful, thorough, knowledgeable, and informative. It was very reassuring to have his detailed assessment before and after his careful restoration of the outside unit grille. We are glad that the machine was not seriously damaged and expect it may last another ten years. It's going strong, running efficiently and quietly, and it costs us so little (relatively speaking) in heating and cooling. We have also appreciated that it functions even at temperatures of 5 degrees. It's an impressive and well engineered machine. Thanks to Air Claws for recommending it 10 years ago!
Technician was knowledgeable, friendly, informative, and efficient. Thanks!
AirClaws was very quick to respond to our AC issue. The problem was diagnosed and fixed quickly!
The technician that came to my house was very courteous and polite. He was careful coming into my house, he put shoe covers on prior to coming inside. He seemed very knowledgeable about our hvac system and was comfortable answering my questions.The office staff person is very courteous and pleasant to speak with. Always is quick to reply to my emails and phone calls.2 technicians came today to complete the installation of an i-wave air purification system. The system cabinet required modification in order to accommodate a different size of filter. I was impressed by their ability to work as a team and to problem solve. They were both professional and courteous. I would certainly recommend Airclaws! They have high quality employees.
Quick and easy to schedule a diagnostic and repair and they even found a faster, more affordable fix after I had paid the invoice and promptly sent out a refund.
First experience with them. Great job fixing another company’s mess!
Our 40+ year old furnace died on a Wednesday and with cold temperatures forecasted for the weekend I was frantically looking for replacement options. By the end of Wednesday Ryan Tevis had come to my house, discussed my needs, took measurements and provided me multiple options that could be installed by Friday. I chose an option Wednesday night and the equipment was ordered Thursday. Friday morning Shawn and Caleb showed up and started removing the old equipment. By 11:30 am the new equipment had arrived and been brought over. By the end of the day my new furnace up and running and we had a comfortable weekend. Monday morning Shawn arrived and promptly installed the heat pump, cleaned up the work site and showed me how to run the fancy thermostat. Everyone was so knowledgeable, professional, friendly and worked great as a team.The entire install was done before other companies could even get me a quote and I could not be happier.
Awesome service quick and very professional. Would recommend highly and will use again for any other issues that might come up.
Need a knew filter for my furnace couldn't find one in town and I called air claws and they had one and actually it wasn't priced bad at all an the receptionist was very kind and polite she had my filter setting on her desk when I got there such a good experience.
Eric was very patient and awesome. I’m so glad I got untouch with them.
Service tech arrived within 30 minutes of my service call. He was friendly, knowledgeable, and very neat. Wore booties while inside. He plainly explained the problem and how to fix it. Very professional.
Amazingly fast service. Fantastic, honest employees. I will never use another company - they are the BEST.
Had an issue with our generator, called Monday morning and mid afternoon the service team arrived and fixed the problem! I recommend AirClaws!
I recently had my very old furnace replaced by Airclaws and they made what could've been a huge headache a very smooth and simple process. Everyone was extremely professional throughout the whole process, both in person and on the phone. They helped me select a more efficient furnace, explained the features of different models (I knew nothing), and quickly responded to and remedied an issue that I had. I definitely recommend you go to Airclaws for your HVAC needs.
They saved my life !! Kind caring prompt expert service!!
Our thermostat stopped working over the weekend. We were able to get get ahold of Airclaws through their after hours line and they got someone right out. Our technician had the part in his truck and was able to fix our problem within an hour. Our technician was knowledgeable, kind, and explained to us every thing he was doing along the way. I appreciated the fast service & friendly attitude.
The tech was fast, fair, friendly, and
October 2018 Airclaws installed a gas fireplace for me. I enjoyed sitting by it the rest of the winter.Thursday, July 25 @ 5ish my air conditioner quit working . Later that same day someone was here to figure out the problem. My 2001 unit had died. By 7 pm Monday, July 29 I was again enjoying the cool with my new heat pump.And just today..July 30 Airclaws called to schedule a final walkthrough with my new heat pump to make sure I know all I need to know to get the most from it.YES....I recommendAirclaws, and glad a friendRecommended to me.My faith in this company continy ad they solved a problem with my furnace during a recent cold spell.had recomended them to me for the fireplace .
Great company great service
I've been a customer for 12 years. Airclaws always provides great service. Highly recommended.
Have used Air Claws to replace wood burning fireplace and more recently a gas furnace. In both cases the service was exceptional and I couldn’t be happier. This is the way a company is suppose to be run, customer satisfaction first.
You won't find a more professional and service oriented business at very competitive prices. These folks care about their clients.
Eddie was great! Airclaws kept constant contact with me and corrected my issue promptly and I felt like I received a great value for my money. I highly recommend thier services.
Great service. Highly recommend
I can not say enough good things about Eddy. By proxy, I can not say enough good things about airclaws. Eddy was the absolute nicest, genuine and friendly person I have ever met. He was extremely knowledgeable, and answered all of my questions and more. I wanted to be involved in the process so he was truly accommodating and walked me through everything. When I say he was kind, I don’t mean in the typical ‘customer service’ kind of way, I mean it genuinely felt like he wanted to answer my questions, and cared about his work. I have a feeling that if I didn’t want to be involved in the process he would have professionally and courteously worked without me there as well. Eddy was prompt, and called fifteen minutes before arriving. I would not hesitate to work with Airclaws again, and if you’re reading this: ask for Eddy. I’m sure everyone there does as good a job as Eddy, but he was a true gem. Thanks Eddy and thanks Airclaws.
The young man was very professional and polite! He explained what was done and answered all my spouses concerns. Will hire then again!
Great service & highly recommend.
I have used Airclaws multiple times over the past few years. Always very responsive and available. Very fair pricing and easy to work with.
They fixed our 30 year old AC this spring and installed a heat pump in its place when we were ready to upgrade. Everyone from Airclaws has been nice, respectful, and great at problem solving.
At every step of the process the Airclaws Team demonstrated the highest level of professionalism. From initial estimate to completed installation to thorough follow-up, they were receptive and responsive to answering any question. And all of this quality attention came delivered through some really quality folks. We give Airclaws our highest recommendation for great work and great people.
I called this morning around 9:30 and by 2:45 this afternoon our air conditioner was working again. They originally scheduled us for two day service but had an opening and sent a tech promptly.I will not use anyone else but them.
I have used Airclaws for other HVAC needs, but they really came through again when my hot water heater went out unexpectedly. As always, communication was clear and they worked as quickly as possible to get my issue resolved. Shawn was a great technician - knowledgeable, friendly, and efficient. He talked me through what he needed to do, did it, and showed me everything at the end and all in the middle of other contractors here doing some other work. His attention to detail was great.
Airclaws has been great during our three years with them! They are reliable and punctual for each scheduled maintenance call. A couple of months back, our furnace went out. They drove to Columbus to get a replacement, replaced it the following day, and even offered space heaters or overnight accommodation because it got down to -1 that evening. Highly recommend using them!
The service technicians were wonderful!! They fixed our motor on furnace and came back to fix the vibration in the floor. They were kind, considerate and patient with us….answering all of our questions. I would recommend Airclaws with flying colors!!!!!
Great Service ,Fair Price
Airclaws was great to work with. We had a 20+ year old system that went down in the middle of winter. Airclaws was helpful working with our home warranty company, but unfortunately, we had to purchase a whole new system. Their entire team was great to work with. Professional, responsive, informative, and most of all patient. We had to consider a few different systems plus figuring out our finances. Ryan, our salesperson, was very patient and accommodating. He even threw in an air purifier. Payment and financing was easy and straight forward. And best of all they had all of the equipment in stock so there was zero delay with install, or dealing with things on back-order. The install took two days because they were interrupted by the recent ice storm. They were able to get us heat before the bad weather hit and then returned the next business day to finish the rest. Overall, we're very happy with the service and equipment provided by Airclaws and would definitely recommend them to anyone in need of help with their heating and cooling needs.
The Airclaws installers did a great job installing a Navien natural gas tankless water heater. They installed it exactly in the part of the wall that I specified to preserve maximum wall and floor space. They did a nice job using flex pipe to tap into the larger diameter portion of the gas line to ensure proper performance and in order to navigate the narrow crawl space. Quality staff, fair price, and good options for financing. I recommend doing business with Airclaws .
We have used Airclaws on several occasions to repair or install our HVAC systems in multiple properties. Each employee we have worked with is competent and friendly. We have used Airclaws to trouble shoot HVAC needs for new construction as well and they always give us multiple options to choose from.
Customer service is awesome and so happy to do business with them. They are professional and my new heater was installed fast. Thanks Airclaws!
Good Folks with a technically proficient crew. High end, but worth it when You need them.
Airclaws provided excellent service when my AC died last year. They were timely and professional. They repaired my 26 year old AC and provided all information if I wished to replace it. I ended up getting a new HVAC system and they addressed all my questions/concerns. I would use them again for all my HVAC needs.
This company is either highly unethical or has no clue what they are doing . They came to look at our boiler and had to send 3 people to finally diagnose it and give us a price . They said it was shot and required a new 10k system . We got a 2nd opinion and the other company had it fixed in less than 2 hours and under $400. Strongly suggest not wasting your time or resources with these people
Top notch, punctual, professional, capable, thorough, accommodating, and personable service delivered exactly what I needed when I needed it. Willie and Waylon treated us right. Ryan and Adrienne made it possible. I would recommend this bunch to anyone searching for HVAC needs. They will do right by you. Thanks a million Airclaws team!!!
Heat Pump/Air Handler not working properly last Thursday. Quick response Friday before noon. Eddie arrived and assessed the situation - not good. Coolant leakage in current unit. I asked to speak to Sales. Ray came out Fri afternoon, I made my purchase, and Mon (yesterday) Willie and Josh arrived with equipment and did a superb, professional installation. Great responsiveness/great customer service.
Had a new central air put in. From the office to the instal was a great experience. The office was very friendly and helpful and answered all my questions. Ryan came out and gave me a quote and he was very knowledgeable and honest and gave me several options. Willie did the instal and was awesome, he was very friendly and professional. He was meticulous and did a great job. The unit looks and performs great. Highly recommend air claws for all your heating and cooling needs
Airclaws did a good job. We have been with them for many years. They were nice, professional attitude, and cleaned up when they were done. They did tell me that I needed a part for my AC unit, they went to check on the status of getting one and I never heard back from them for a week. My husband had to end up calling to see what the status was with the part we needed.
Airclaws was wonderful to work with as we had our new HVAC system installed. All of their staff were respectful, informative and helpful throughout the process. They were able to install an entirely new system in a day and a half - it's so nice to have such a quiet and efficient system!
Andrew was the perfect tech! He arrived on time, observed all Covid protocols, was friendly, knowledgeable, efficient and helpful. He was informative about your products and services without ever being pushy. That’s not an easy balance! So glad he’s joined your company!
Professional and excellent work! Andrew just wrapped up our spring maintenance - he did a great job!
So Andrew the new maintenance tech for airclaw exceeded my expectations. Between him and his wife Carly that work there they took heat from me due to the previous people that worked there that didn’t do their jobs. But the two of them, made the experience a lot better for us. And I will be making sure they are the ones who handle anything with our house again, thank you so much Andrew and Carly!
The rep called for a heads up and arrived on time. He took all the COVID protocols to enter the house. Performed the regular maintenance and changed the filter. He was polite, friendly and professional. When maintenance was complete he reviewed the check list with me and made sure all my questions were addressed.
Great Service and always helpful! Professional and are experts in the industry!
My furnace died on a Friday and Tyler Tevis had a new one up and running by Monday at noon. Airclaw's service was friendly, professional, and most importantly that very cold weekend - fast! Thanks for the great work. Nancy C
Friendly staff and very responsive to my calls with immediate assistance . Excellent work, professional and that’s why I have used them for so many years . Highly recommend Airclaws to others .
Everyone always says how great they are and helpful but I definitely have to disagree, they never want to help us and would assume leave us in the cold then admit they made a mistake.
I cannot say enough great things about these folks at Air Claws. Ryan was so professional and so knowledgeable and good at helping me pick the right system for my house. I needed all new everything and went to the right place. My house has never been warmer or the air more well distributed. They came when they said they would come. They did what they said what they would do. Their price was better than everyone else's. I would not hesitate to call on these guys. They will be my new go to for all things furnace and air related. GREAT system with ability to add on all kinds of things in future. In fact my system now, can easily handle a very thick MERV 11 I think or 12 filter for dust without bogging down the motor. This is just in the furnace itself. Call these guys! Their customer service is the best too.
I highly recommend Airclaws! They’re knowledgeable and great at explaining options. They come on time, staff is professional and friendly, and their scheduled maintenance service plans (thanks, Logan!) are great for both peace of mind and to help keep equipment running well.Great company!
Seth was super helpful and friendly!
Emergency ServiceI had what I thought was an emergency heating problem and even though it was not, Ryan identified the problem and with his help I was able to get the problem solved. Ryan arrived on a Saturday within 30 minutes of my call. Excellent, professional response and service. I would not only choose AIRCLAWS but also recommend to others.
Professional and determined the problem and was able to order the part and have it installed within a timely manner.
Have been very consistent and vigilant for several years. Responsive and helpful as well as knowledgeable.
Timely, professional, Covid safe and thorough.
Always efficient and friendly. Airclaws is a wonderful company to do business with.
Airclaws came the same day, even was early, to evaluate possible damage to our furnace. Friendly service workers, super fair pricing. Totally recommend their service.
I am pleased with my experience with Airclaws and recommend this business. Airclaws was responsive, quick, polite and reasonable priced. The technician diagnosed and resolved the issue in less than 30 minutes.
Expertly diagnosed the problem and offered options for fixing it.
They were on time and very nice people. They found my problem and fixed it quickly. I appreciate how quickly they got me scheduled ! They are now in my "book" for repairs . Thanks Airclaws 🌹
Seth and Alexandra jumped right on our problem and got our AC up and running ASAP. Great service!
Great customer service from the very first phone call!! They make it easy to support local businesses!
I paid for a maintenance service and they arrive and did their job well and friendly as always.