Archives: Reviews

“Extremely fast service from Airclaws on the diagnosis of my old heat pump and air handler and the installation of a new system over a two day period.

Thank you Ryan, Mike and Jeff.

Highly recommended.”

– Doug P.

“Eddy is always great to have working on your system! Very professional, always gives the best advice if it were his system, and seems to always do a great job! Was our first time with Levi and he seemed just as nice and knowledgeable! Would definitely recommend!”

– Justin C.

“Very thorough maintenance service.
He also helped catch our dog! Extremely grateful for that! Not everyone would have helped. Thank you!!”

– Teri S.

“We are beyond pleased with how quickly we got our air conditioner serviced. It quit working yesterday and now it is up and running today! Chris was knowledgeable and quick to diagnosis the problem. He explained everything he was doing in a way that I could understand. He was conscientious and kept my floor clean.

Tina was very helpful with keeping me informed about the arrival time as I had another situation come up as well. She was pleasant and kind.

We definitely recommend Airclaws to anyone who wants excellent efficient service.”

– Donna L.

“Airclaws has been providing my HVAC, air quality, and water heater services for many years now. They've always been courteous, friendly, and very professional. The level of their serious is magnificent. Most recently there'd been an issue with the flu pipe on my heat pump. I'd had other services provided by another company in the vacenity of my air pump around the time Airclaws had been there. The flu pipe had been broken. The other company denied breaking it. Airclaws takes befor and after service pictures of where they work. The pictures showed the pipe was in good condition after they'd been here. They even called the other company for me to discuss the incident, but the other company denied responsibility. The repair was going to cost me a lot, but Airclaws decided to come in and repair it for free. That's really going above and beyond! That's integrity!”

– Suzanne G.

“I want to thank my daughter (Lydia) and the company she works with. A big THANK YOU for putting our hot water tank issues on your high priority list. Stephen and Sebastian are a great team and very respectful young men. Thank you Airclaws.”

– Anita S.

“Steve and Levi were here on time. Both very professional and courteous. They did a great job , removed the leaking tank and installed the new one . They took time to explain what they did and how to perform maintenance. I called yesterday and they were here today, Airclaws offered a fair price and met all of our expectations. I highly recommend them.”

– Mark A.

“Eddie is very intelligent and highly efficient.
He is aware of the big picture and also of the details, and gets the job done correctly as fast as humanly possible. He is one of the very best service technicians I’ve ever had an experience with.
Thank you Airclaws for finding such talented employees. You’re a great company.”

– Charles B.

“Eddy diagnosed the problem very quickly with the battery charger for the generator. The charger needed to be replaced to keep the battery charged and within 2 days he was back to make the repair! Kudos to Eddy and AirClaws!”

– Ronald S.

“Eddy took a look at my water heater and helped me understand what state it was in, and some useful and interesting info about replacement options. Both he and the technician who came with him were very professional and helpful, and spotted an issue with a duct, which they took care of immediately. I really appreciate the attention to detail, and would recommend Airclaws to anyone in the area.”

– Nick W.

“all of your workers did a fantastic job. Danny was out on Monday, 1/29/24 and evaluated my hot water heater. Then, Eddy M, and his co- worker was vey efficient in getting the hot water heater repaired. Thank you!”

– Lea Anne K.

“Eddy was awesome. He was so pleasant as well as being efficient. He had the generator fixed and running in good time in spite of it being so cold out. He did a great job.”

– Tracey B.

“I was very happy from the very beginning to the end of everything. From the phone call with Tina to schedule, meeting Ryan at my new business location and having Trey install everything, it was all great. Tina was was so kind when scheduling and she got me in quickly. Trey was very professional and nice when meeting him at the location for the work. Ryan was very knowledgeable and beyond helpful before and after the vent was installed. I had been working a lot at the time and dealing with the craziness of opening a business, but they were all great and made things so much easier. For that I am extremely grateful and won't hesitate to contact them again with any help I might need in the future!”

– Hillary C.

“Thank you, Danny, for helping sleuth out why my fireplace kept cutting out! The friendly, polite, thorough and efficient service was appreciated!”

– Shirley A.

“Danny was great, knowledgeable, responsive, and fixed the problem within an hour of my call on a Friday afternoon. Will call again when there's a problem”

– Cory C.

“There were numerous problems with this gas stove replacement. Ultimately, each problem was tackled one-by-one, and there was no effect on the final cost based on the original quote. I was assured any remaining issues would be addressed promptly. I appreciate the high level of customer service.”

– Mark B.

“Steve was great. Adrian was great! Tina was great.

Pricing for diagnostic was exorbitant. Only took Steve about 1/2 hour – price should be connected to amount of trouble shooting needed.

Pricing for installation was exorbitant. A simple fan replacement. Pricing should be tied to the amount of time and challenge to replace!

Love your people, not your pricing!”

– Steve D.

“So easy to do business with this firm. All staff are knowledgeable, courteous, and helpful. They excel in making your experience with them a perfect one.”

– Georgann P.

“The furnace was found to have had a gas leak, so I called AirClaws around 4:30 and I was a little worried since they close at 5 that I would have to wait until the next day. That was definitely not the case, Stephan showed up around 5:30 and had the leak found and fixed by 6:00. Would definitely recommend and will call again if any other issues were to arise. 10/10”

– Heather S.

“Absolutely Top Notch- Kyle provided a maintenance check for my furnace. He was prompt, professional, courteous, and most importantly, an expert in the field.”

– MaryAnn W.

“Kyle is very knowledgeable and informative about the work he does. He took the extra time to talk with us about the tankless units that are offered. He got to work doing our maintenance check, stayed focused and on task. Was very personable and kind during our visit.”

– Jessica B.

“Danny did great showed us why we are having the trouble we are. Put in for us get quote for repair an for new system to be installed”

– Brad K.

“I recently had an employee of AirClaws, Kyle Cunningham, come to my home for my yearly maintenance inspection. Kyle arrived on time and after introducing himself he went straight to work. After his inspection was completed, he gave me the good news that my heat pump/air conditioning system was in very good working condition. I really want to comment on the professionalism Kyle showed while he was here. I could tell from the minute he walked in the door that he truly cares about doing his job and doing it well. He was friendly, trustworthy, and I know he is an excellent employee and a wonderful father and husband. AirClaws should be very proud to have Kyle as their employee, his dedication and kindness shines through.”

– Sharon S.

“Crew did a great job replacing my old system. Answered all my questions about installation and did a good job explaining how these things work.”

– Bill W.

“Airclaws was very professional and replaced my heat pump in a timely manner. Ryan was very professional in helping with the system I would need, and explained all the services that came with it!  I would recommend Airclaws to anyone in need of heating or cooling services!”

– Jennifer M.

“It’s a scary situation when the power goes out AND the generator doesn’t respond! Many thanks to Lydia who responded with “let me see what we can do” and to Eddy, who put a lot of miles on his service truck to come at the end of his long day to diagnose the problem and reassure us that it wasn’t “fatal.” And then the Airclaws folks got the needed part and made sure it got delivered and installed the following day.

Hope you never go out of business!”

– Elizabeth H.

“What started out as a simple disconnect and reconnect of our AC and Furnace, turned out to be a snowball effect of repairs. Airclaws was our saving grace during this time! We had drainage added to our basement. After the repair, Airclaws recommended a company for us to have the airducts cleaned of concrete debris. When Floor and More began vacuuming the airducts, mouse pee was discovered. I called Airclaws, and Kyle came back out to access the situation, and it was not good. We discussed several options to fix the problem. Ultimately, Kyle helped us come up with a solution that would not cost our arm and leg. He was patient, kind, thoroughly explained the process, and walked us through the repairs before, during, and after. Don, came the final day and a half to help with the repairs. Both men were very professional, answered ALL of my questions, and successfully repaired our air ducts. Soon, fresh cold air was blowing throughout the house! Thank you, Kyle, who was there from the very beginning and Don, who came in to help at the end! We will definitely use this team again!”

– Mindy P.

“We had Danny work on our air conditioning unit last week and I wanted to give him a five star rating. He was there at the scheduled time and went right to work, diagnosed and fixed the issues. We’re very happy with Danny and the professionalism Airclaws provides. Thanks again!”

– Dennis B.

“Airclaws was an absolute lifesaver!!! My air conditioning went out the evening before a 95° day! They showed up on the same day AND fixed it the same day! Eddy was my technician, and he was THE best! Polite, knowledgeable, friendly, mindful of being in someone's home, and GREAT at what he does! I can't recommend Airclaws enough! Thank you!!”

– Suzie N.

“Kyle and Trey did an excellent job installing our new system. They were professional, personable, and answered all of our questions and made sure that we were happy with our install. Highly recommended!!”

– Bill F.

“My ac was installed 1 day after ordering, Kyle and Shawn did a wonderful job. Explained everything they did. Both were friendly and courteous. I am extremely pleased with the entire staff. Thank you so very much.”

– Pat M.

“Had a complete heat pump and furnace, replaced Kyle, was great, very friendly, kind explained every part of the installation. I had my 3 year grandson here today. He even talked and played with him. Very satisfied with his service. I will be requesting him for any service needed”

– Dean R.

“Danny is quite the professional, he went above and beyond and provided information for excellent financing! I would highly recommend him to everyone! My sincere, heartfelt thank you to Danny and the team!!”

– Pat M.

“Our 40+ year old furnace died on a Wednesday and with cold temperatures forecasted for the weekend I was frantically looking for replacement options. By the end of Wednesday Ryan Tevis had come to my house, discussed my needs, took measurements and provided me multiple options that could be installed by Friday. I chose an option Wednesday night and the equipment was ordered Thursday. Friday morning Shawn and Caleb showed up and started removing the old equipment. By 11:30 am the new equipment had arrived and been brought over. By the end of the day my new furnace up and running and we had a comfortable weekend. Monday morning Shawn arrived and promptly installed the heat pump, cleaned up the work site and showed me how to run the fancy thermostat. Everyone was so knowledgeable, professional, friendly and worked great as a team.

The entire install was done before other companies could even get me a quote and I could not be happier.”

– John D.

“Our heat pump went out in our cabin. We called AIRCLAWS and they came out quickly and installed a new heat pump. They did a fantastic
job and we had great communication from sales to installation! Extremely happy with our new system – we would highly recommend this company for any heating and cooling needs!!”

– Karen S.

“Eric came and fixed our furnace. He was on time, went back for parts and made sure we had heat. He was polite, explained everything and the price was great. Outstanding service.”

– George C.

“Called AirClaws when the power went out and our whole house generator turned on but failed to transfer power to the house on the coldest day of the year! Eddy responded within an hour to assess the situation. Fortunately the power had come back on, but it also created a problem with our furnace. After the generator evaluation Eddy moved on to the furnace and quickly identified the issue. He was able to complete a temporary repair to get the heat back on until a permanent fix can be completed. We will definitely be using AirClaws to do that work! I can’t say enough about Eddy and his response. He arrived quickly. Despite the brutal conditions outside he took the time to evaluate our generator and determine the issue. He also made sure to check the furnace to be sure we had heat on this frigid holiday weekend. He was polite, professional and very thorough. We are very grateful for Eddy’s assistance and will not hesitate to call AirClaws next time we have an issue!”

– Richard S.

“Furnace went out at 6:15 pm, called emergency line. Was told someone would be here about 45 minutes. Eric was here by 7:30, did the normal process of elimination. Took out burnt ignitor and had a new one in the van. Installed new one and done. He was very professional and polite. He suggested that there were annual options for maintenance. Signed up for one and now have scheduled maintenance to help prevent the unknown from possibly coming. Thank you so much. Will recommend to everyone 5 stars!!!!!”

– Teresa R.

“Eddy arrived at 8:00 a.m. (scheduled time). He was very personable and professional in his duties. He explained everything he was performing and was very knowledgeable. It is nice to know your company and staff take pride in the work they do and are very trustworthy. Thanks again for the great service.”

– Danny W.

“I can not say enough good things about Eddy. By proxy, I can not say enough good things about airclaws. Eddy was the absolute nicest, genuine and friendly person I have ever met. He was extremely knowledgeable, and answered all of my questions and more. I wanted to be involved in the process so he was truly accommodating and walked me through everything. When I say he was kind, I don’t mean in the typical ‘customer service’ kind of way, I mean it genuinely felt like he wanted to answer my questions, and cared about his work. I have a feeling that if I didn’t want to be involved in the process he would have professionally and courteously worked without me there as well. Eddy was prompt, and called fifteen minutes before arriving. I would not hesitate to work with Airclaws again, and if you’re reading this: ask for Eddy. I’m sure everyone there does as good a job as Eddy, but he was a true gem. Thanks Eddy and thanks Airclaws.”

– Mark I.

“New heat pump installed with precision. I do not know the names of the people who did the work, but they did it very well. Air Claws team did the work with thoughtfulness for us as well as fine competence. People at the office were equally as good.”

– David H.

So, when the quarter of a century old heating system in our rental house chose Thanksgiving week to malfunction, we suspected that given the holiday and most likely an understandable backlog of heating issues due to the change in weather, we would be shivering and using space heaters for the next several weeks. However, less than 24 hours after notification, and, surprisingly, in the afternoon of Thanksgiving Eve, when a lot of people understandably take time off, Ray from Airclaws was already at our place measuring space to calculate the load that would be necessary to heat and cool our house efficiently. He then immediately emailed with a selection of new furnaces of varying efficiencies and prices from which to choose. Still, despite Ray’s incredible promptness, we expected that with ordering, pick-up, and several hours of installation being necessary, and the holiday weekend beginning the next day, we would be waiting for at least a week or two before installation would begin. However, bright and early Friday morning, the day after Thanksgiving, when a lot of people are still off on an extended weekend, Shawn from Airclaws showed up and removed the old furnace. Then, almost as though it was on rehearsed cue, Ray showed up with the new unit, which he and Shawn then installed, as a third team member Andrew crawled up into very tight attic spaces to attach and run a PVC pipe out through the back wall of the house for airflow and venting. By very early that afternoon the Airclaws team had put on the finishing touches with a cool new thermostat and instructions on how to use it. The Airclaws guys were amazing in their promptness, diligence, skill, efficiency, and courtesy in getting the work done, and we could not possibly be more pleased with the results of their effort. Thank you, Airclaws!

– Bill K.

“I had a water heater installed by someone else 2 years ago and it was leaking. The tank was replaceable under warranty. The Airclaws team picked up my new water heater, took out the old one, fixed a few problems from the previous installation, and replaced the floor the water heater was on as there was water damage. I called them on a Monday afternoon and they were here Tuesday morning. Everyone was so helpful and professional, from the office staff to the installers. I will recommend Air Claws to anyone. Thank you so much!”

– Nikki H.

“Airclaws done an outstand job of completely replacing my 40+ year old gas furnace and adding the Bryant Air Purifier unit. In addition to that, they also added a new central air system that I didn't have before. The installers arrived right on time and had everything done in one day and everything looks and works great. Both installers were very friendly and professional. Overall Airclaws is a wonderful company to work with and I would highly recommend them to anyone looking for HVAC needs.”

– Jesse H.

“Seth came out and did routine PM and made sure system was operating properly. He did a great job always polite clean and efficient!”

– Alex G.

“Wanted to let you know how happy we were with Seth’s work on 5/19/20. He arrived within 24 hours of our calling in our issue, was very friendly, professional, and knowledgeable. He had the problem diagnosed and fixed within an hour at minimal expense. Very pleased. You’ve got an excellent employee there!”

– Maria & Roman W.

“I am very impressed with the technician Seth. I have a very long, steep driveway, and with the weather we’ve had lately, Seth couldn’t get up in his van so he walked to our house. He even noticed packages at the bottom of our driveway and brought them to me! I am over the moon that he went above and beyond. I will continue to call Airclaws for my service and maintenance needs.”

– Doloris H.

“Alex helped me see the importance of getting a maintenance package instead of waiting for something to go wrong with my furnace. She took her time going over the package with me and explained everything. She was very knowledgeable and made it an easy choice. Thank you Alex!”

– Mike J.

“I had an outstanding experience with Airclaws. The technician is very knowledgeable, professional acting and also has a very professional demeanor and appearance—personality plus. I was able to get an appointment the day after I called Airclaws. The technician was very prompt and efficient. He found the problem and by the time he left my house, my furnace was working well. Thank you for such a positive experience.”

– Teresa D.

“Old Heat Pump dead. Received two estimates. Airclaws was low with equipment rated higher by Consumer Report. Installation occured in a timely fashion. Installers worked effectively and were understanding and courteous. Sales personnel were very helpful and thorough in their review of our needs. The office personnel were always helpful and very efficient. Overall this a company worth doing business with.”

– Richard B.

“I would like to express my very complete satisfaction with service provided by Airclaws. I highly recommend them for installation or service. Excellent communication and politeness from office and service providers. Talk with them for any HVAC concerns. Thanks again to service and staff at Airclaws. R. Elliott”

– Richard E.

“I selected Airclaws to replace a 20 yr old heat pump and associated 40+ yr old air handling unit. They evaluated the house and made recommendations giving us options.
We installed a new heat pump with a high efficiency gas furnace as a secondary back up hybrid system.
Rocky, Waylon, and Sean were great to work with during the install. They were knowledgable, professional, polite and friendly. The install looks great. Very neatly performed.
A high quality system, utilizing high quality equipment, and a high quality level of work for the install. Their pricing was very competitive.
We are totally satisfied after the install with the comfort of knowing we have a properly installed system that we can rely on for many years into the future.”

– Walt H.

“Air conditioning installation.
The two gentlemen that installed our system were very knowledgeable and polite. I would highly recommend this company. The gentleman that did the final inspection was also very polite and knowledgeable.”

– Floyd Y.

“Super team to work with. Great install group and the follow up with the office and Ryan is wonderful!
I would suggest Airclaws again!”

– Tracy C.

“Outstanding experience from phone for service to writing the check.prompt same day service went right to the problem , fixed it all the while polite and friendly AIR CLAWS will be my go to needs service provider THANKS AIR CLAWS”

– James B.

“Airclaws recently installed a gas fireplace in our home and we are extremely satisfied with the performance of the fireplace as well as the service and attention Airclaws provided to us throughout the process.
As a business owner and service provider ourselves, we were extremely please with their customer service and installation. We highly recommend that you consider Airclaws for all your heating and cooling equipment and service.”

– Don L.

“Jay did a great job. He answered my questions thoughtfully, explained how the system works and the nature of the problem, and performed the diagnosis and repair effectively. I also appreciate his being very professional and courteous, as was Ryan, whom I spoke to over the phone. Thank you for your service.”

– Chaoyang L.

“"Thanks – I love the exhaust system and the guys did a great job with the install! I have always been pleased with the sales and the service departments." (Kenneth, Tony, Trey)”

– Jane B.

“Ryan and his team were able to diagnose the problem with my furnace. They helped me weigh the options of repairing versus replacing. They laid out several options for us and we ended up choosing replacement. They were even able to install it the next day! Thank you all for great customer service.”

– Chris S.

“"You guys have been great. Thanks for all the caring contact that sets your company apart. " (Installers Chris A. & Isaac)”

– Lina H.

“I want to thank Airclaws for helping me solve a humidity problem in my house, which was beginning to ruin my furniture, framed pictures, and books. Ryan Tevis persevered in finding an appropriate model, one that could be connected to my furnace and thus work as a whole-house dehumidifier. When they realized that it wouldn't fit in the closet where the furnace was, they worked out an attractive solution which required them to re-do the door and the frame of the closet. Airclaws is committed to doing a superior job and is open to creative solutions.”

– Christine F.

“I called this morning to get my furnace fixed and Rocky was here a few short hours later to diagnose and repair. He determined that the board was blown on the furnace and was able to replace it very quickly. He was very friendly and knowledgeable in his service. I appreciate the speed at which Airclaws was able to come out for the repair, as their competitor was 9 days out on repairs. This is the second time we've used Airclaws and again we are very pleased with the service.”

– Leanne B.

“Natalie and Will,
Thank you for your support of the 2017 Steak Fry and Auction! Your generosity helped raise over $37,000 for the Athens Area Chamber of Commerce. We would not be able to host an event of this magnitude without your dedication and commitment to the business community.
Michelle and Dawn”

– Michelle O.

“Natalie,
Thank you for your generous contribution to Taste of Southeast Ohio and our goal to raise $50,000 to build more homes for families in need in Southeast Ohio.”

– Kenneth O.

– Kenneth O.

“I cannot say enough nice things about the AirClaws 'family'.
Best salespeople go to the team of Will and Adrienne!!
Installers Waylon and Tim were great, conscientious, and just good people. (and I am sorry I don't remember the name of the blonde guy stuck under the house most of the second day)
The office staff is responsive, polite and welcoming.
Thank you all for the wonderful experience.”

– Tami W.

– Tami W.

“To the folks at Airclaws,
Thanks so much for the box of goodies from Fluff Bakery! It was thoughtful and much appreciated.”

– Elaine and Joe R.

– Elaine and Joe R.

“Every good gift and every perfect gift is from above…James 1:17
Your kindness is greatly appreciated.
We received your box of goodies and we want to say thank you so much. Thanks for remembering us. You have a great company and great employees and we look forward to working with you again in the future.
Thanks again!”

– Dave and Pat H.

– Dave and Pat H.

“Install was very professional and fast. Mini split unit is super quiet and extraordinarily energy efficient. My off-grid power system easily runs the A/C with no problem, and can operate for days when there’s no sun. It seems to only use less than 2kw each night.”

-Nick B.

“We decided to replace our old (original to our home, thus about 27 yrs old) air-conditioner and gas furnace system. We asked three local HVAC installers for quotes on a new system. Ryan Tevis, from Airclaws, Inc., gave us a set of options that were based on an evaluation of our home’s requirements and our habits and desires. Of the three local installers, Airclaws, Inc. made by far the most thorough presentation for meeting our HVAC needs. Ryan was the only one to even mention that we would qualify for a Columbia Gas Rebate ($300) and AEP Rebate ($200). Not only that, but he filled-out and submitted the paperwork. As there would be some time delay in receiving the rebates, he deducted the rebates from our bill (and we signed the rebate applications to have the rebates sent directly to Airclaws). Furthermore, we lost air-conditioning on a Thur. and Airclaws had completed the new installation by the following Monday!”

– Roger R.

– Roger R.

“We want to thank Airclaws for your attention to detail and service. We truly appreciate your care and concern with The Plains Library project! Again, thank you and the best to you and your family. Stay warm and safe travels”

– Lauren M.

– Lauren M.

“I talked to you last week about the service that I received from Airclaws and your technician, Tony Richardson. I was amazed by several things. First, I was surprised to find someone available during the bitter cold wave, and to see that they could get to me the same day. I knew I had a good one when he explained everything that he was doing and why it was not working. Although he told me it might take two days to get the part in, he was able to locate the part and get back to me within two hours. I was revving up the kerosene heater, but didn’t even have to use it. The price of the parts and labor were reasonable, the service exemplary, and it appears I have a new company to place on my Tim’s List (distant relative to Angie’s List) Tony is an asset to your company! When it’s “gotta do it right time”, he is a good one to have on your team!!”

– Tim E.

– Tim E.

“I would recommend these guys to anyone who needs HVAC work done! I couldn’t be happier with the work they did. Installers were very professional and did an amazing job !!! Now it’s time to kick back and enjoy the ac/ heat! Thank you guys so much for all the hard work!!!”

– Sandy K.

– Sandy K.