“Eric came and fixed our furnace. He was on time, went back for parts and made sure we had heat. He was polite, explained everything and the price was great. Outstanding service.”
“Called AirClaws when the power went out and our whole house generator turned on but failed to transfer power to the house on the coldest day of the year! Eddy responded within an hour to assess the situation. Fortunately the power had come back on, but it also created a problem with our furnace. After the generator evaluation Eddy moved on to the furnace and quickly identified the issue. He was able to complete a temporary repair to get the heat back on until a permanent fix can be completed. We will definitely be using AirClaws to do that work! I can’t say enough about Eddy and his response. He arrived quickly. Despite the brutal conditions outside he took the time to evaluate our generator and determine the issue. He also made sure to check the furnace to be sure we had heat on this frigid holiday weekend. He was polite, professional and very thorough. We are very grateful for Eddy’s assistance and will not hesitate to call AirClaws next time we have an issue!”
“Furnace went out at 6:15 pm, called emergency line. Was told someone would be here about 45 minutes. Eric was here by 7:30, did the normal process of elimination. Took out burnt ignitor and had a new one in the van. Installed new one and done. He was very professional and polite. He suggested that there were annual options for maintenance. Signed up for one and now have scheduled maintenance to help prevent the unknown from possibly coming. Thank you so much. Will recommend to everyone 5 stars!!!!!”
“Eddy arrived at 8:00 a.m. (scheduled time). He was very personable and professional in his duties. He explained everything he was performing and was very knowledgeable. It is nice to know your company and staff take pride in the work they do and are very trustworthy. Thanks again for the great service.”
“I can not say enough good things about Eddy. By proxy, I can not say enough good things about airclaws. Eddy was the absolute nicest, genuine and friendly person I have ever met. He was extremely knowledgeable, and answered all of my questions and more. I wanted to be involved in the process so he was truly accommodating and walked me through everything. When I say he was kind, I don’t mean in the typical ‘customer service’ kind of way, I mean it genuinely felt like he wanted to answer my questions, and cared about his work. I have a feeling that if I didn’t want to be involved in the process he would have professionally and courteously worked without me there as well. Eddy was prompt, and called fifteen minutes before arriving. I would not hesitate to work with Airclaws again, and if you’re reading this: ask for Eddy. I’m sure everyone there does as good a job as Eddy, but he was a true gem. Thanks Eddy and thanks Airclaws.”
“Eric is highly skilled, super efficient and friendly…very customer-focused. Thank you, Eric for repairing my heat pump.”
“New heat pump installed with precision. I do not know the names of the people who did the work, but they did it very well. Air Claws team did the work with thoughtfulness for us as well as fine competence. People at the office were equally as good.”
So, when the quarter of a century old heating system in our rental house chose Thanksgiving week to malfunction, we suspected that given the holiday and most likely an understandable backlog of heating issues due to the change in weather, we would be shivering and using space heaters for the next several weeks. However, less than 24 hours after notification, and, surprisingly, in the afternoon of Thanksgiving Eve, when a lot of people understandably take time off, Ray from Airclaws was already at our place measuring space to calculate the load that would be necessary to heat and cool our house efficiently. He then immediately emailed with a selection of new furnaces of varying efficiencies and prices from which to choose. Still, despite Ray’s incredible promptness, we expected that with ordering, pick-up, and several hours of installation being necessary, and the holiday weekend beginning the next day, we would be waiting for at least a week or two before installation would begin. However, bright and early Friday morning, the day after Thanksgiving, when a lot of people are still off on an extended weekend, Shawn from Airclaws showed up and removed the old furnace. Then, almost as though it was on rehearsed cue, Ray showed up with the new unit, which he and Shawn then installed, as a third team member Andrew crawled up into very tight attic spaces to attach and run a PVC pipe out through the back wall of the house for airflow and venting. By very early that afternoon the Airclaws team had put on the finishing touches with a cool new thermostat and instructions on how to use it. The Airclaws guys were amazing in their promptness, diligence, skill, efficiency, and courtesy in getting the work done, and we could not possibly be more pleased with the results of their effort. Thank you, Airclaws!
“I had a water heater installed by someone else 2 years ago and it was leaking. The tank was replaceable under warranty. The Airclaws team picked up my new water heater, took out the old one, fixed a few problems from the previous installation, and replaced the floor the water heater was on as there was water damage. I called them on a Monday afternoon and they were here Tuesday morning. Everyone was so helpful and professional, from the office staff to the installers. I will recommend Air Claws to anyone. Thank you so much!”
