Ray Reynolds

So, when the quarter of a century old heating system in our rental house chose Thanksgiving week to malfunction, we suspected that given the holiday and most likely an understandable backlog of heating issues due to the change in weather, we would be shivering and using space heaters for the next several weeks. However, less than 24 hours after notification, and, surprisingly, in the afternoon of Thanksgiving Eve, when a lot of people understandably take time off, Ray from Airclaws was already at our place measuring space to calculate the load that would be necessary to heat and cool our house efficiently. He then immediately emailed with a selection of new furnaces of varying efficiencies and prices from which to choose. Still, despite Ray’s incredible promptness, we expected that with ordering, pick-up, and several hours of installation being necessary, and the holiday weekend beginning the next day, we would be waiting for at least a week or two before installation would begin. However, bright and early Friday morning, the day after Thanksgiving, when a lot of people are still off on an extended weekend, Shawn from Airclaws showed up and removed the old furnace. Then, almost as though it was on rehearsed cue, Ray showed up with the new unit, which he and Shawn then installed, as a third team member Andrew crawled up into very tight attic spaces to attach and run a PVC pipe out through the back wall of the house for airflow and venting. By very early that afternoon the Airclaws team had put on the finishing touches with a cool new thermostat and instructions on how to use it. The Airclaws guys were amazing in their promptness, diligence, skill, efficiency, and courtesy in getting the work done, and we could not possibly be more pleased with the results of their effort. Thank you, Airclaws!